Management Assignments (selected assignments)

  • Initiated, defined and executed market analysis, marketing & communications
    functions, sales contracts, lead generation, and negotiations resulting in the
    addition of top customers worldwide with implementations in 6 countries
    including North America.
  • Identified, built relationships and negotiated with implementation partners
    and suppliers.
  • Set up Channel Management team for the market introduction for the new 
    flagship product as well as re-defined cost & pricing to target sales
    to larger corporate market demographic.
  • Conducted a product gap analysis as well as in-depth operational review and 
    analysis of any flaws in execution. Concurrently, setup and prepared all 
    Services Units for European launch of new USA flagship product.
  • Reorganized product development, introduced a 6 week release cycle  with 
    planning discipline and Quality Control, handling massive developments for 5 
    simultaneous implementation projects on a single software core.
  • Turned around 3 heavily strained Implementation Services Units. Improved service delivery by introducing a common project methodology, statement of work, pre-closure validation, standardized  contracts and Service Level Agreements and discounting discipline. Reduced project backlog, improved utilization rate and  profitability.
  • Reorganized a 4-site support group into a central location with local
    satellites resulting in improved Quality of Service and measurable improvement in Customer Satisfaction.
  • Influenced corporate reorganization to an external board; analyzed and
    revised strategy; wrote business plan that drove company to the next growth 
    level.